Client services
The Appraisal Alliance Services page


The Appraisal Alliance Client Services

Thank you for your interest in The Appraisal Alliance. We pride ourselves on our product and our services as a step to building relationship-based business. We don't believe in high price glossy marketing materials,instead we go to great lengths to market ourselves by building rapport with our customer service and our ability to develop a custom one on one relationship with you and our appraiser partners.

One of our primary objectives is to bring you value. From innovative products and services that accelerate the loan closing process to cutting-edge technology that provides you with a more efficient way to work, we're committed to enhancing your ability to be a competitive industry leader. We guarantee that we do not mark up appraisal fees to our valued lender clients; we feel our business model is satisfying to both the lender and the appraiser.

We value our appraisers as business partners. We do not operate on a typical fee split arrangement, which is typical of most of our competitors. As a potential business partner you may think to yourself how does all of this benefit me?
  1. Because we do not cut the appraiser's fees by the typical 30-60%, as most AMC's do to operate, we consistently receive a higher quality appraisal, a far superior level of communication and commitment from our appraiser family which translates into a far superior product and quick turn around times. Our appraisers are willing to go the extra mile for us and our clients because we are consistently communicating with them and we always take the time to re-earn their business.

  2. While we have the reach and availability of a nationwide corporation we have maintained a boutique feel in the areas of communication and service. We understand the value of each client and deal to your team. We emphasized the fact that our appraisers are representing you to your clients. We understand that for a lot of your borrowers, our appraiser partners may be the first person they have direct contact with, representing your firm. In many cases with our national clients we are the only representatives their clients will lay eyes on prior to closing.

  3. Our automation keeps you updated throughout the process. Once the appraisal order is placed, you will be informed as it is assigned, when the appointment has been set, and when the appraisal will be completed, etc. While several of our competitors offer this automation, we back it up with experienced live staff member to support both the appraiser and our client with any challenges 24/7. If there is a challenge at any point during the appraisal process, our appraisers will stop and conduct us to advise us immediately. Our appraiser partners and customer service representative will quickly assist in resolving the issues. We know we can solve over 95% of issues internally without affecting appraisal delivery time. If there are challenges to the assignment that we cannot immediately address, or client is promptly notified. We will never deliver a product that our client cannot use.

Service- The Appraisal Alliance is a nationwide real estate appraisal management cooperative that provides valuation services by licensed and certified residential and commercial real estate appraisers.

Experience- experienced staff, Carefully selected nationwide panel of appraisers,and State-of-the-art technology, allow us to to commit the highest level of service to all of our clients. We offer our services to bankers, brokers, processors, realtors, attorneys, and consumers.

Commitment- Our goal is to provide you a web service that is easy to understand, and efficient to use. Our technology keeps you informed every step of the way with complete order tracking and online/email updates.

Dedication- Our friendly staff is dedicated to service your account every day from 7am PST to 6pm PST, Monday-Friday (and on call, all the time).

we provide the highest quality of service with a product that is second to none, at a significantly competitive price. We take great pride in being the preferred provider of valuation products to the top two hundred CPA firms, the to 200 legal firms, insurance providers, and investment groups in the United States. We feel confident that given the opportunity; we will service your team at a far higher level than any of our competition. Let us develop a custom solution to best suit the specific needs of your team. We welcome the opportunity to earn your business and become a valued partner in the continued success and growth of your team.

Here are some more reasons to make The Appraisal Alliance your nationwide appraisal company of choice:

  • Nationwide Coverage! Yes, we cover all 50 states.
  • Guaranteed Quality! We Stand Behind all of our services.
  • Certified! Our Appraisers are Certified/FHA Licensed in all 50 States.
  • Secure! 24/7 on-line system to order, track, and receive your appraisals.
  • Fast! turnaround, usually 48-72 hours (metro and rural areas)!
  • Communication! Direct relationship with a dedicated account manager.
  • Accountability! Dedicated account manager is available to you 24/7.


Lenders***

We work as hard as you do to get your loans closed!

We understand our role is to deliver accurate high quality appraisals that enable you to focus on closing and funding more profitable loans. With a team of dedicated professionals assigned to your account, you will learn to think of us as your appraisal management department down the hall.

Ease of Order Placement In addition to our simple online ordering, The Appraisal Alliance is fully compatible with Point and Encompass.We can also work with you to integrate with your LOS system, allowing seamless online ordering for loan officers and operations staff.

Automated Order Assignment Our software reviews the location of your property and assigns the order to the highest quality appraiser in that area.Pre-payment Processing  We recommend upfront payment from your customer on all appraisals.  Getting your customer to commit payment to the process is a great way of securing a commitment.  The Appraisal Alliance accepts, handles and processes major credit cards, debit cards, and e-checks with no extra fees passed on to the client. 

Order Tracking  Our technology allows you to login and check the status of your orders 24/7.  We can also tailor a proactive e-mail notification program to let you know when milestones are reached.  We take the guesswork out of the process and keep you informed every step of the way.

The Human Touch- Our people make the difference! Every order is overseen by someone on our trained staff every step of the way. We will assign a new client implementation team to help you with start up, assist you with any hurdles you encounter and answer any questions. We will work as hard as you do to service your business.